WhatsApp for Customer Service
Revolutionise your customer service processes with WhatsApp
Improve your customer service with regular contact with your customers
Allow your staff to focus on more complex customer issues
Engage quickly, easily with your customers and solve issues quicker
A Complete Solution to Revolutionise Your Customer Service Department
Increase Your Customer Satisfaction Without Adding More Staff
- Easily create and deploy interconnected chatbots with our drag-and-drop chatbot builder.
- Enhance your sales processes and operational efficiency considerably. By automating repetitive enquiries with a chatbot, you can:
– Redirect your customer care team to handle more complex, more qualified and value-added tasks
– Optimise productivity while upholding high-quality customer service
Collaborative Team Inbox
A shared mailbox centralises all pertinent WhatsApp conversations in a single, easily accessible location. Multiple team members can access, respond to, and oversee conversations, minimising duplicated efforts and ensuring alignment across the board. This shared visibility fosters transparency and accountability within the team, enabling members to quickly identify who has handled specific inquiries or tasks.
Save Money!
Each and every business cares about their bottom line and wants to provide the best service to their customers. So how exactly can WhatsApp help you to achieve this? Let WhatsApp work seamlessly alongside your current processes and help improve them – there’s no need to hire new and expensive staff members!
Let’s Compare!
Customer Service
|
ROLES & RESPONSIBILITIES |
CAN THIS BE AUTOMATED? |
| Directing communication to the right department |
✔ |
|---|---|
| Booking in calls |
✔ |
| Answering FAQ’s without the need for a phone call |
✔ |
| Data Entry to CRM | ✔ |
| Customer care | ✔ |
| Sending updates to clients | ✔ |
What does this mean for you?
Save time
There’s no need to spend time speaking to irrelevant prospects
Save money
No need to hire more staff
Customers are happy
They can see that you care and that they are important to you
Customers are receiving an exceptional service
By speaking directly with you, it promotes your business in a really positive way
Integrate Your Current Processes for Streamlined Workflows
WhatsApp Key Facts
%
Consider WhatsApp the easiest way to contact a business
%
Opening rate when messaging vis WhatsApp
%
Of people globally believe WhatsApp can solve queries quickly
%
Presently, WhatsApp boasts a 98% open rate, whereas other email and message open rates stand at only 20%.
Revolutionise your business with WhatsApp Now!
Whether you’re a newcomer to the WhatsApp Business Platform or returning to explore the latest updates, we’ll swiftly get you set up and poised to propel your business growth.